Our COVID-19 Policies

We’re so excited to welcome our guests back onto our 100-acre property for ziplining, high ropes adventuring, and tons of outdoor fun! And we’re taking every precaution to keep you and your loved ones safe during your visit. 

Cancellation & Rebooking Policies

Cancellation: You will receive a full refund for any cancellation made up to 48 hours prior to your tour start time. If you need to cancel within 48 hours, you’ll receive a voucher for the full amount of your tour. 

Rebooking: If you need to rebook your tour for any reason, you may. There is no charge to rebook your tour for a future date. 

Tour Group Requirements

Who May be on a Tour Together: 

  • Zipline Tours: We are restricting both our full and short zipline tours to single family groups. Or, groups that have been in quarantine together.
  • High Ropes Course Tours: We are restricting high ropes course tours to two single family groups. Or, two groups that have been in quarantine together.

Max Tour Sizes

  • Zipline Tours: Zipline tours may have a max of 5 participants per tour. If you have a single family group, or group larger than 5 that has been in quarantine together, please give us a call so we can accommodate your group.
  • High Ropes Course Tours: High ropes course tours have a max of 6 participants per tour. If you have a single family group, or group larger than 6 that has been in quarantine together, please give us a call so we can accommodate your group. 
 

Check-in Process

Counter Barriers: We will have plexiglass barriers set up to separate you from the front desk staff while you check in. 

Fewer Tour Times: Fewer tour times will allow us to spread out the tours and prevent crowds.

Outdoor Seating: We’ll have plenty of outdoor seating area for people to spread out on while they wait for their tour. 

Sanitized Mini Lockers: Mini lockers will be available for guests to store their keys, wallets, etc. before their tour begins. 

Online Booking and Waiver: As always, we encourage our guests to book their tour online. Before your tour, in order to participate, you’ll need to sign an online waiver. You can find this waiver in your confirmation email. 

PPE Requirements

Face Coverings: All guests and guides will be required to wear face coverings. If you don’t bring a face covering with you, we’ll provide one that you can wear during the tour. 

Gloves: All guests will be given a pair of nitrile gloves and will be required to wear them during the tour.

Hand Sanitizer: Guests will be required to apply hand sanitizer before using the gear or gloves provided for the tour. 

Minimize Contact: Guides will be instructed in adjusting their normal procedures to minimize physical contact between themselves and guests. 

Screening Procedures

Guides: Daily temperature checks will be done before guides show up for the day. Guides with high temperatures, who feel sick at all, or who have been exposed to COVID-19 at any level will be required to stay home.   

Guests: Guests who feel sick, who are running a fever, or who have been exposed to COVID-19 in any way, may not be on the premises of Lake Geneva Ziplines & Adventures.  

Surface Sanitization: We’ll be regularly sanitizing high-traffic areas and surfaces with disinfectant spray. 

Gear: We’re carefully sanitizing our helmets, harnesses, and gloves, and will be spacing out and rotating the use of our gear so different tour groups don’t use the same gear back to back. 

Sanitation Procedures

Hand Sanitizer: Hand sanitizer will be available for guests before and after their tour. 

Bathrooms: Bathrooms will be regularly cleaned and sanitized. 

Surface Sanitization: We’ll be regularly sanitizing high-traffic areas and surfaces with disinfectant spray. 

Gear: We’ll carefully sanitizing our helmets, harnesses, and gloves, and will be spacing out and rotating the use of our gear so different tour groups don’t use the same gear back-to-back.

Questions - FAQs

Yes. We’ll continue to offer our photo package for guests. 

We will have a cashless tipping system in place. Guests will be able to tip their guides via credit card. 

Yes! We’re accepting bookings for our summer season! Tours regularly sell out during the summer (especially weekends) so we would encourage you to schedule your adventure below.

Yes! Head over to our groups page to schedule a group adventure. And here’s a link to our team building page to start planning your team building adventure.

Such a Short Drive for So Much Fun!

N3232 County Road H
Lake Geneva, WI 53147

An Easy Drive From All Around

From Madison, WI: 1 hr 20 min
From Milwaukee, WI: 1 hr
From Rockford or northern Chicago: 1 hr

We're Open!

Here's how we're keeping the fun safe...

  • Reservations are required (no walk-ins at this time).
  • Guests must wear a face covering during their tour.
  • Tours will be limited to groups who have quarantined together.
  • We have a free 48-hour cancellation policy. Cancellations made within 48 hours of your tour may be rebooked at no charge.

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