Cancellation Policy

Flexible Cancellation Policy

  • You will receive a full refund for any cancelation made up to 48 hours prior to your tour start time. If you need to cancel within 48 hours, you’ll receive a voucher for the full amount of your tour. 
  • If you need to rebook your tour for any reason, you may. There is no charge to rebook your tour for a future date. 

If tours are cancelled by Lake Geneva Canopy Tours due to weather conditions (lightning, high winds, excessive cold, etc.) or other circumstances, participants may:

  • Reschedule for another available day or time.
  • Request a full refund. Refunds will be made by Lake Geneva Canopy Tours, however, please be aware if payment is made with a debit card, the debit card company may take up to 10 days to process the refund. Please contact your debit card company with additional questions.

Rain, Snow & Inclement Weather

Tours run year-round in a wide array of weather conditions, including rain and snow. When making a reservation please take into account all likely weather conditions during the time of year that your tour is scheduled to occur. 

DON'T TOUCH THIS BLOCK, IT'S FOR SPACING

We're Open!

Here's how we're keeping the fun safe...

  • Reservations are required (no walk-ins at this time).
  • Guests must wear a face covering during their tour.
  • Tours will be limited to groups who have quarantined together.
  • We have a free 48-hour cancellation policy. Cancellations made within 48 hours of your tour may be rebooked at no charge.

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