Cancellation Policy

• You will receive a full refund for any cancelation made up to 48 hours prior to your tour start time. If you need to cancel within 48 hours, you’ll receive a voucher for the full amount of your tour.
• If you need to rebook your tour for any reason, you may. There is no charge to rebook your tour for a future date.
  

If tours are cancelled by Lake Geneva Ziplines & Adventures due to weather conditions (lightning, high winds, excessive cold, etc.) or other circumstances, participants may:

• Reschedule for another available day or time.
• Request a full refund. Refunds will be made by Lake Geneva Ziplines & Adventures, however, please be aware if payment is made with a debit card, the debit card company may take up to 10 days to process the refund. Please contact your debit card company with additional questions.