Flexible Cancellation Policy
- You will receive a full refund for any cancelation made up to 48 hours prior to your tour start time. If you need to cancel within 48 hours, you’ll receive a voucher for the full amount of your tour.
- If you need to rebook your tour for any reason, you may. There is no charge to rebook your tour for a future date.
If tours are cancelled by Lake Geneva Canopy Tours due to weather conditions (lightning, high winds, excessive cold, etc.) or other circumstances, participants may:
- Reschedule for another available day or time.
- Request a full refund. Refunds will be made by Lake Geneva Canopy Tours, however, please be aware if payment is made with a debit card, the debit card company may take up to 10 days to process the refund. Please contact your debit card company with additional questions.
Rain, Snow & Inclement Weather
Tours run year-round in a wide array of weather conditions, including rain and snow. When making a reservation please take into account all likely weather conditions during the time of year that your tour is scheduled to occur.